Telemedicine and home delivery services in Cambodia

Development of an online home delivery system and a telemedicine service for medicines strengthen healthcare services in Cambodia

About This Project

Cambodia is projected to spend $437 million on medicines and other pharmaceutical products by 2021. The booming market growth also increases the chances of malpractices of this sector. There have been many cases where pharmacies were found selling prescription required medication without a prescription from a doctor in Cambodia, especially in the remote areas.  Besides that during the  Covid-19 situation, people have faced trouble buying daily essentials, especially necessary medicines. They have riskrd their lives by going outside which have increased the chances of getting infected.

CP will develop an online home delivery service for medicines and health care products, and free telemedicine services in Cambodia, including a mobile phone application, a website application, a customer call centre and a medical consulting service by doctors via phone. The home delivery service will start at Phnom Penh initially and gradually will cover various remote areas (including Kampong Speu, Stung Treng, Kampong Cham, Banteay Meanchey, Takeo, and Prey Veng) to provide a convenient solution to thousands of customers and suppliers within these areas.

Our vision is to ensure minimal medical access to all 25 cities and provinces in the country. There are roughly 3,131 registered pharmacies in Cambodia as of August 2020 and there are currently over 20,000 products registered with the Ministry of Health (MoH). At least 100 stores will get free memberships and receive the opportunity to reach thousands of people through the platform.

For the telemedicine service, both the app and the website will allow patients to select their symptoms and book an appointment with a doctor. Customers can choose the doctors based on their symptoms and select the available time to talk with the relevant doctors. CP will establish a medical consulting service by doctors via phone. Community Pharma will engage 15 certified international doctors and 5 pharmacists on a part-time basis to incorporate into the platform for telemedicine service. Within the project framework, 19,200 orders will be delivered through the newly established platform.

The proposed project will also contribute to creating job opportunities for unemployed people who lost their jobs due to the virus outbreak and provide them with a source of income.


  • Development of an online home delivery system and a telemedicine service
  • Provide telemedicine service to 28,800 customers
  • Deliver 19,200 orders through the online delivery system
  • Job creation for 50 drivers, 15 sales representatives and 5 customer service managers, and 20 certified doctors.







1 Year

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